Shipping & Delivery
From small home accessories to large furniture, each order follows a delivery service suited to its size, destination and handling needs. This guide explains what happens from order confirmation to delivery.
Delivery availability, charges and the current estimate for your basket are shown at checkout before you place the order.Where we deliver
We deliver to eligible addresses in the United Kingdom. Availability may vary for Northern Ireland, islands, Highlands, remote postcodes and addresses that require specialist access. Enter your postcode at checkout for the options currently available.
Delivery charges
Charges depend on item size, weight, destination and service level. Any delivery charge is displayed before payment. Promotional free delivery applies only where the offer terms and checkout confirm it.
Processing and estimated dates
Product pages and checkout show an estimated delivery range. Orders containing several items may arrive in separate consignments. Unless a different time has been agreed, we aim to deliver without undue delay and within 30 days of the order being accepted.
Standard parcel delivery
Smaller items are normally delivered by a parcel carrier. When tracking is available, we will send the carrier details and tracking link to the email used for the order.
Large-item and two-person delivery
Furniture and other bulky products may use a specialist or two-person service. The carrier may contact you to arrange a delivery window. Room-of-choice, assembly or packaging-removal services apply only where specifically selected and confirmed.
Preparing for delivery
Check doorways, corridors, staircases, lifts and the intended room before ordering. Ensure the delivery route is safe and clear and that an adult is available to accept the goods. Tell us before dispatch about restricted access, parking controls or upper-floor delivery without a lift.
Tracking and delivery updates
Use the Track Order page with your order number and checkout email. Carrier scans and estimated times are provided by the delivery partner and may update during transit.
Missed, refused or unsuccessful delivery
If nobody is available, the carrier may leave instructions or arrange another attempt. Extra charges caused by an incorrect address, unavailable recipient, undisclosed access restriction or unjustified refusal may be payable where permitted and will be explained before redelivery.
Checking your order on arrival
Inspect the outer packaging and the item as soon as reasonably possible. Note visible damage with the carrier where you can and photograph the packaging, label and product. Contact support promptly so we can investigate and arrange the appropriate remedy.
Delays and events outside our control
Weather, transport disruption, customs processes, supplier delays and other events outside reasonable control can affect estimates. We will provide an update when material delays become known and explain the options available if delivery cannot be completed as agreed.
Risk and ownership
Risk passes to you when the goods are delivered to you or to a person you identified to receive them. Ownership passes once we have received full payment for the goods and applicable charges.
Delivery help
For delivery questions contact support@hearthandpantry.co.uk and include your order number, postcode and a short description of the issue.