Who we are and how to contact us
Hearth & Pantry is operated by MAHON ENTERPRISE LTD, 209 Heathway, Dagenham, United Kingdom, RM9 6AF. Privacy questions and rights requests can be sent to support@hearthandpantry.co.uk.
Information we collect
We may collect identity and contact details, account credentials, billing and delivery details, order and payment references, product preferences, customer-service messages, return information, device and browser data, cookie identifiers, approximate location, site activity and marketing preferences. Payment card details are normally processed by the selected payment provider rather than stored by us in full.
How we collect information
Information may come directly from you when you browse, create an account, order, contact us, join a promotion or subscribe. We may also receive information from payment providers, delivery partners, fraud-prevention services, analytics tools and publicly available sources where lawful.
Why we use information and our lawful bases
We use information to take steps at your request and perform our contract, including processing orders, payments, delivery, returns and support. We also use it to meet legal obligations, prevent fraud, secure and improve the service under our legitimate interests, and send optional marketing or use non-essential cookies where consent is required.
Who receives information
We share only what is reasonably needed with payment processors, warehouses, suppliers, delivery carriers, IT and hosting providers, customer-support tools, professional advisers, analytics and marketing providers, fraud-prevention services, regulators and law-enforcement bodies. Providers acting for us must handle information under appropriate safeguards.
International transfers
Some providers may process information outside the United Kingdom. Where required, we use a lawful transfer mechanism and appropriate safeguards, such as an adequacy regulation or approved contractual protections.
How long we keep information
We keep information only for as long as needed for the purpose collected, including order fulfilment, support, warranty, fraud prevention and legal, tax or accounting duties. Retention periods vary by record type. Information is deleted or anonymised when it is no longer required.
Cookies and similar technologies
Essential technologies support security, basket and checkout functions. Analytics, preference and advertising technologies are used only as allowed by law and, where required, after your consent. You can change available cookie choices through the site controls and browser settings.
Marketing choices
You can unsubscribe from promotional email using the link in a message or by contacting us. Service messages about an order or account are not marketing and may still be sent when necessary.
Your data protection rights
Depending on the circumstances, you may ask for access, correction, deletion, restriction, portability or objection to certain uses, and you may withdraw consent at any time without affecting earlier lawful processing. We may need to verify your identity before acting on a request.
Security
We use organisational and technical measures intended to protect information against unauthorised access, loss, alteration or disclosure. No online system is completely risk-free, so account passwords should be unique and kept confidential.
Children
Our store is intended for adults. We do not knowingly collect personal information from children who cannot lawfully provide it. Contact us if you believe a child has provided information without appropriate authority.
Complaints and updates
Please contact us first so we can try to resolve a privacy concern. You may also complain to the UK Information Commissioner’s Office. We may update this notice when our services or legal obligations change and will publish the revised date on this page.